At Healsy Physiotherapy and Podiatry Clinic
we are committed to protecting your privacy. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles.
INFORMATION WE COLLECT
When you visit our website, interact with our staff, utilise our software, or use our products and services, we may collect the following personal information ("Personal Data")
Full name
Company name
Occupation
Email address
Phone number
Payment details
Billing address
Geographic location
IP address
Survey responses, reviews and testimonials
We may also collect information in relation to your Patients including
Names
Gender
Date of Birth
Medical Scans results
Reviews and testimonials
You can access or amend your Personal Data by logging into your account or contacting us directly.
Please note that any information you publish on our website (e.g. blog comments or testimonials) may be publicly accessible. Even if you delete this content, cached versions may still be viewable elsewhere.
USE OF YOUR INFORMATION
We use your Personal Data to
Provide and deliver our products and services
Process payments
Communicate with you
Send updates, offers, and service notifications
Gather feedback and measure customer satisfaction
Personalise your website experience
You will only receive marketing communications if you have opted in. You can unsubscribe at any time via the link in our emails or by contacting us.
Our website also uses digital identifiers such as cookies to enhance your browsing experience by
Analysing website traffic and usage
Enable social media sharing features
Provide targeted advertising through third-party platforms
Most browsers accept cookies automatically, but you can disable them via your browser settings. Doing so may limit some functionality of our website.
We may use anonymised and aggregated data (non-personally identifiable information) to
Improve our services and website functionality
Analyse customer behaviour and website usage
Serve targeted advertisements via platforms such as Google Ads and Facebook
STORAGE AND SECURITY OF DATA
We take reasonable steps to protect your Personal Data from loss, misuse, unauthorised access, or disclosure via the following protocols.
All data is stored securely on our protected servers.
Personal data stored in paper records at our company will be physically secured.
We will not record any payment information. Credit card data is encrypted during transmission and is not stored on our systems.
Personal Data may be stored or processed outside of Australia, but only in countries that provide adequate data protection.
We retain Personal Data for only as long as necessary to provide services and comply with our legal obligations.
If a data breach occurs and your information is affected, we will notify you in accordance with applicable laws.
SHARING OF YOUR INFORMATION
We do not sell, trade, or rent your Personal Data to any third party.
Your information may be shared with third parties only when necessary to
Fulfill purchases and process payments
Provide technical and marketing support
Deliver IT infrastructure and related services
Comply with legal or regulatory requirements
Protect our rights, property, or safety
Any third-party service providers we engage are required to uphold the same privacy standards outlined in this policy and are prohibited from using your data for any purpose other than providing services on our behalf.
ACCESS TO PERSONAL INFORMATION
If you ask us, we will give you access to the personal information we hold about you. We will always confirm your identity before giving access to your personal information. However, there are circumstances under Australian privacy laws where we may not give you access to the personal information we hold about you. For example, we can’t give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety.
LEGAL DISCLOSURES
We may disclose Personal Data if required by law or in connection with legal proceedings, regulatory investigations, or enforcement actions.
In the event of a business transfer (e.g. merger or sale), customer information may be transferred to the new owner under a confidentiality agreement.
EXTERNAL LINKS
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing any personal information.
CHANGE IN PRIVACY POLICY
We may from time to time update our privacy policy to ensure remains current. If we decide to so, all updates will be effective immediately upon being published.
CONTACT US
If you have any queries or concerns about our privacy policy or the use of your Personal Data, please contact us at contact@heasly.com.au
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